Relationship & Responsibilities

Relationship & Responsibilities

As your Merchant Service Provider (MSP), it’s PayPros job to ensure that your accounts are registered with the card brands, and to help you accept payments with as little risk as possible. Ultimately, the risk of payment acceptance is your responsibility, but we provide the tools you need to safely and securely accept credit card payments.

​Let’s use the example of purchasing a car​. When you buy a car​,​ it’s the dealership’s responsibility to sell you the car and ensure that the car safely meets all regulatory standards. It’s their job to help you find the right car, learn the maintenance schedule, and help you make future repairs if something goes wrong. But​,​ it’s not their responsibility to teach you how to drive​, or to prevent tickets/accidents​! It’s similar with your Merchant account: when opening your account ​with PayPros, ​we’ve done our diligence to confirm your business’ validity​ and provide you access to fraud prevention tools and best practices​, but it’s not our responsibility to ensure every sale accepted through the merchant account is valid. (Although, we do our best!)